Return Policy
Customers can contact to return products during office hours:
- 9:00 AM – 5:00 PM, Monday – Friday
- Contact Channels:
- Facebook: W Work Thailand
- Line @: @wwork
- Phone: 097-119-3140
Details of the Return Policy
- Product Exchange:
- Customers can exchange products within 7 days after receiving the product if the product does not meet the warranty conditions or if the delivery does not match the order.
- The product and packaging must be in the original condition without damage or wear.
- If the conditions are not met, the company reserves the right to refuse the exchange.
- Product Returns:
- Returns are acceptable if there is damage due to manufacturing errors or shipping damages, provided there is video evidence while unboxing.
- Does not cover user errors in ordering the wrong color, model, type, etc.
- Refunds:
- Refunds are issued if the company cannot deliver the product as ordered.
- For credit card payments: Refund to the credit card within approximately 15-20 business days, depending on the credit card billing cycle.
- For direct bank transfers: Refund to the provided account number within approximately 5-7 business days after receiving complete refund documentation.
- No cancellation, refund, or order modification for various scenarios like ordering mistakes, price changes, change of mind, dissatisfaction with product quality, etc.
- Conditions for Returned Products:
- Must include all accessories, be undamaged, and in original condition.
- Packaging must be intact.
- If not meeting these conditions, the company reserves the right to refuse the return.